20% de descuento en toda la tienda utilizando código HOLIDAY | Envío disponible solo a EE. UU. Y Puerto Rico.
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    We offer a 30-day money back guarantee on all items purchased from Shop NBC 5 Dallas. You can reach our customer service team by emailing support@nbcstore.com. Our customer support team is available Monday through Friday 9:00 am – 5 pm EST. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.

    Merchandise cannot be returned if personalized, used, washed or worn.

    Please allow 2-4 weeks for processing your returns.

    You are responsible for selecting your shipping carrier and method for your return(s). NBCU is not responsible for lost or damaged packages.

    RECEIVING CREDIT ON YOUR RETURN

    We will process your refund as soon as we receive your returned product at the address provided by our Customer Support team. The number of days the credit will post will depend on your financial institution’s policy regarding credits.

    PAYPAL PAYMENTS

    If the purchase was made via Paypal then the refund will return to the Paypal account used to purchase. This will appear as a credit in your Paypal account which you can use to make a purchase or request to withdraw from Paypal to your bank account. Login to your Paypal account to get started.

    EXCHANGES

    We currently do not offer exchanges. But please feel free to contact our customer service team at support@nbcstore.com and a customer service representative will be in contact with you shortly to make things right.

    DAMAGED PRODUCTS

    Take a picture of the damaged area(s) and send them to support@shoptelemundo.com, and please include your order number. Pictures are required to process a damaged return. A customer service representative will contact you with further instructions once the form has been submitted.

    PERSONALIZED PRODUCTS

    All personalized items are nonreturnable. We regret that we are unable to refund any personalized item. The item has been personalized to your specifications and cannot be resold.